Terms and Conditions

Thank you for visiting us.  The use of this website is subject to the following terms of use. Please read accordingly.

1.     Delivery

  • A – On line products unless specified  are generally delivered within 5 to 7 working days of placing your order . If your product has not arrived during this time please contact us at. hello@claraalexander.com  We cannot be held responsible for any delays as a result of the shipping companies used.
  • B – Shipping prices displayed on the website is applicable to the UK only. If you are based outside the UK and wish to purchase any of our products please contact us at hello@claraalexander.com
  • C – During festive seasons delivery times may be affected. We will endeavor to keep you up to date with any delivery times upon ordering however we cannot be held responsible any  delays caused  as a result of shipping companies timescales or adverse weather.
  • E – Shipping fees if applicable are calculated at checkout.


2. Cancelations refunds and return

A – For products purchased on line, unless specifically stated, you have 14 days from the point of delivery to cancel your order and request a refund.

All returns and associated costs are to covered by you.

We unable to issue a refund without first receiving  the products you wish to return


Due to the nature of our hair systems, we have a no refund policy for  custom purchases.  All custom Hair Systems purchased must be purchased in the knowledge that they can not be returned and no refunds will be given on any payments made.  You will be offered the option of a  7 day cooling off period in which your order will not be processed prior to 7 days from from the point of order. In this case, should you wish to cancel your order in this period you will be refunded your payment less an administration fee of £50.

Any exchanges required  please email us at hello@claraalexander.com with reason, photographic evidence and order number

3. Copy right and intellectual property

Under no circumstances can you copy, reproduce or sell that which is property of Clara Alexander Clinic

No training or delivery can come from of any of Clara Alexander Clinic literature , services products or associated materials without the prior consent for Authorised Personnel at Clara Alexander Clinic.

You must not intentionally misuse any of this content from Clara Alexander Clinic which may cause harm to the company brand, employees or/and associates.

All literature of Clara Alexander Clinic must be used in the context for which it has been created

4. Disclaimer

We may on occasion work with partners to provide you information we deem beneficial for your use. However we are not responsible for the content of  information provided by such partners this extends to any links that may be displayed on our website or associated mediums which link directly or indirectly to other websites which by default  are out of our control.


Whist Clara Alexander Clinic, provides solutions for hair loss and thinning hair. There is no guarantee that products or services sold will lead to hair growth.

If are unhappy with any product or service you have purchased from us in the fist instance please contact us at info@ thewigclinic.uk and we will endeavour  to rectify  the problem.

You are prohibited from saying or harmful the company brand  on any social media platforms, websites or  any publications  which may harm the brand / officials /employees and/or associates

Access to Clara Alexander Clinic website by children must be given  by the   consent of parent or guardian and we are therefore not responsible for any literature gained  by a child which may be  for the purpose of adults

Log in details must be kept safe and confidential you are not to share your login details with others.

Misuse of your account may result in immediate suspension of services until the issue had been resolved.

We reserve the right to amend any prices  and Terms and Conditions at any time without notice or consent

We do not share or provide your information with any third parties for marketing or any another purposes without your prior consent.

Every effort is made to keep the website up and running smoothly. However, we are not responsible if the website is unavailable due to technical issues beyond our control.

5. Payment Terms

Liability is not accepted  where payment is refused or declined by the credit card supplier.

Products will only shipped once full payment have been received

For subscription services you agree to the individual terms of business and recurring payment plan

If you have any questions about these Terms and Conditions , please  do not hesitate to contact us.